Customer Engagement & Conversational AI - Intelligent customer communication at scale
We build AI-powered customer engagement platforms that help enterprise clients communicate with their customers through WhatsApp, web chat, and other messaging channels — at scale, with intelligence, and in compliance with industry regulations.
WhatsApp Business Platform Integration
WhatsApp is the world's most-used messaging channel, and for many enterprise customers it's the primary touchpoint. We build production-grade integrations with Meta's WhatsApp Business Platform — from account onboarding through the official Embedded Signup flow to programmatic messaging at scale.
Our platform handles service notifications, OTPs, appointment reminders, customer updates, and two-way conversations. Message template management is built in — design, submit, and track approval status across utility, marketing, and authentication categories from a unified dashboard.
Clients connect their WhatsApp Business Account (WABA) to our platform. We provide the dashboards, AI assistance, template management, and analytics layer — without ever taking ownership of the client's data. All Platform Data we access is processed solely on behalf of and at the direction of our clients.
Capabilities
- WABA onboarding
- Embedded Signup flow
- Template management
- OTP & notifications
- Phone number management
- Multi-channel routing
AI-Assisted Conversational Agents
Beyond simple chatbots — we build context-aware conversational assistants that handle customer queries, route complex cases to human agents, and learn from every interaction. These agents operate across WhatsApp, web chat, and other messaging channels with consistent intelligence.
Our agents integrate with your existing knowledge base, product catalogue, and CRM data to provide accurate, personalised responses. When a conversation exceeds the agent's confidence threshold, it seamlessly escalates to a human agent — with full context transferred.
Every conversation is logged, searchable, and auditable. For regulated industries this isn't optional — it's the baseline. Our platforms are built from the ground up for environments where compliance, audit trails, and data handling matter.
In regulated industries, every customer conversation is a compliance event. Our agents are built for environments where audit trails aren't optional.
Analytics, CRM & Ticketing Integration
Conversations generate signal. Our analytics layer visualises delivery rates, response times, conversation volumes, template performance, and customer sentiment across all channels — giving operations teams real-time visibility into how customer engagement is performing.
We connect customer conversations to your existing systems — Salesforce, SAP, Jira, or custom CRMs — so context follows the customer. When a WhatsApp conversation escalates to a support ticket, the agent, the history, and the customer profile arrive together.
For teams managing high volumes, automated workflows handle routing, tagging, SLA tracking, and follow-up scheduling without manual intervention.
Integration capabilities
- CRM Integration. Salesforce, SAP, HubSpot, and custom CRM connectors with bi-directional sync.
- Conversation Analytics. Real-time dashboards for delivery rates, response times, template performance, and customer sentiment.
- Ticketing & Workflow. Jira, Zendesk, and ServiceNow integration with automated routing, SLA tracking, and escalation rules.
Industries We Serve - Built for regulated environments
Pharmaceutical companies, telecom operators, financial institutions, and other regulated industries where compliance, audit trails, and data handling matter. Our platforms operate as data processors on behalf of our clients, who remain the data controllers for their customer communications.
- Pharmaceuticals. Patient communication, appointment reminders, prescription notifications, and HCP engagement — with full audit trails and regulatory compliance.
- Financial Services. OTP delivery, transaction alerts, account notifications, and customer support for banks, insurance, and fintech — PCI-aware and audit-ready.
- Telecommunications. Service notifications, billing alerts, plan management, and customer retention workflows at carrier scale.
- Healthcare. Appointment scheduling, lab result notifications, care coordination, and patient engagement with HIPAA-aligned data handling.
- Enterprise SaaS. Customer onboarding flows, in-app messaging, feature announcements, and support escalation for B2B platforms.
- E-Commerce & Retail. Order confirmations, shipping updates, return management, and personalised product recommendations via conversational commerce.
Compliance & Trust - Security and data governance by design
We follow Meta's Platform Terms, support GDPR-aligned data handling, and provide audit logs for every conversation, template change, and data access event. Our architecture ensures that client data stays under client control.
- Data Processor Model. We process Platform Data solely on behalf of and at the direction of our clients. Clients remain data controllers for their customer communications.
- Meta Platform Compliance. Built to Meta's WhatsApp Business Platform Terms with Embedded Signup, proper consent flows, and template category enforcement.
- Audit Logging. Every conversation, template change, data access event, and administrative action is logged with timestamps, actor identity, and full context.
- GDPR-Aligned Handling. Data minimisation, purpose limitation, retention controls, and subject access request support built into the platform.
- Encryption & Access Control. End-to-end encryption for messages in transit, encryption at rest, and role-based access controls for all platform functions.
- Regulatory Readiness. Designed for industries with sector-specific requirements — pharma (GxP), finance (PCI, SOX), healthcare (HIPAA), and telecom (TRAI).
Tell us about your project
Our office
- Bangalore
Nubewired Software Technologies Pvt. Ltd.
#213, Rainmakers Workspace, 2nd Floor
Ramanashree Arcade 18, MG Road
Bangalore - 560001, Karnataka, India
CIN: U62013KA2024PTC186730